Refund Policy

1. Digital Products: General Rule

BlueprintPlanners sells exclusively intangible digital products (interactive PDF files delivered by instant download). Because a digital file cannot be physically "returned" in the traditional sense, consumer law provides that the right of withdrawal may be waived for digital content once delivery has begun with the consumer's express agreement.

By completing your purchase, you acknowledge that you are purchasing a digital product and consent to the immediate provision of that content.

This does not mean we are indifferent to your satisfaction. Please read our exceptions and goodwill commitments below carefully.

2. When We Will Issue a Full Refund

We will process a full refund without dispute in the following situations:

A. Corrupted or Unreadable File

If the PDF file you received is technically broken (impossible to open on any standard PDF reader including Adobe Acrobat, Preview, GoodNotes, or Notability), contact us within 7 days of purchase. We will first send you a fresh download link. If the problem persists after our intervention, a full refund will be issued promptly.

1. Email us at support@blueprintplanners.com with your order confirmation
2. Attach a screenshot of the error message from your device
3. We will respond within 24 business hours with a fix or a refund

B. Accidental Double Charge

If you were accidentally charged twice for the same product (same email, same product, within a 2-hour window), the duplicate transaction will be refunded in full upon simple request — no questions asked.

C. Order Not Received

If you completed payment but never received your download link (and it is not in your spam/junk folder), contact us within 7 days. We will manually resend the link or issue a full refund if we cannot resolve the delivery issue.

3. Our Good-Faith Satisfaction Promise

We genuinely want you to feel great about your purchase. If within 7 days of your order you are experiencing significant difficulty using the product — even if the file itself is technically functional — please reach out to our support team before requesting a refund.

Our team will:

• Personally walk you through setting up the planner on your specific device and app
• Provide video tutorials and step-by-step guides tailored to your situation
• Work with you until you can genuinely benefit from your purchase

We handle these requests case by case and with genuine care. We cannot guarantee refunds for pure aesthetic preference (the visuals are clearly shown on the product page before purchase), but we will always make a fair effort to help.

4. Situations Outside Refund Scope

The following situations are unfortunately outside our refund scope, though our support team remains available to assist in every case:

• Incompatibility with unsupported devices or apps: Compatible platforms are clearly listed on every product page (GoodNotes, Notability, Xodo, Samsung Notes). Using the file on an app not in that list may limit the interactive experience.
• Change of mind after extended use: If the file has been opened, used, and accessed across multiple sessions over several weeks, we are unable to process a refund.
• Visual or design preferences: Detailed screenshots, descriptions, and demos are provided on every product page before purchase so you can evaluate the design fully.

5. Payment Disputes & Chargebacks

If you have any concern about a charge, we strongly encourage you to contact us directly first at support@blueprintplanners.com. We respond within 24 business hours and will work to resolve any issue quickly and fairly.

Your right to file a dispute with your bank or card issuer is a legitimate consumer right. We recognize and respect this. If a dispute is filed, we will provide Stripe and the relevant financial institution with the order confirmation, delivery records, and any relevant correspondence as part of the standard dispute resolution process.

We approach all disputes professionally and in good faith. Our goal is always a fair resolution for both parties.